Quality Management System of HUMAN CAPITAL certified by TŰV SŰD Slovakia according to STN EN ISO 9001:2009
Quality guarantee
Ensures the top quality of our training programs and guarantees, that the content, methodics of each training module as well as the trainers fulfil highest education standards.
Our Coaches are certified by ICF organization
Human Capital Coaches are members of International Coaching Federation, with specific degrees of certification.
Customer typology
This training programme is tailored to retail sales staff, sales representatives and all the sales force, who want to improve their communication with clients and consequently increase the sales of products or services.
Training content
- In an interactive way, participants will learn to identify basic characteristics of particular types of customers with a respect to their personality type and purchasing motives.
- Practical part – videotraining – will provide self- realizaiotn, self - reflexion, as well as the feedback from other participants and the trainer.
- Every participant will individually create an „objections catalogue“ together with recommended responses, which will be their practical helping tool in sales discussions.
- After the training programme participants will be able to adapt their communication and talk style to a type of a customer, which creates the fundamentals of a successful sales deal.